Refund policy

Last Updated: September 27, 2026

At CYBORTECH, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return or refund in accordance with the terms of this policy.

Because CYBORTECH uses third-party suppliers and fulfillment partners, return procedures may vary depending on the product and fulfillment source.

Return Eligibility

To be eligible for a return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The product must be unused and in its original condition.
The product should be returned with its original packaging, accessories, manuals, and other included materials when applicable.
The product must not show damage caused by misuse, abuse, accidents, improper installation, or normal wear and tear.

Certain products may be subject to different return requirements or may not be eligible for return due to their nature.

How to Request a Return

Before returning an item, please contact CYBORTECH customer support with:

Your order number
The product name
The reason for the return
Photos or other documentation, if requested

Do not send a product back to the address listed on the original package without first contacting CYBORTECH.

Because products may be fulfilled by different third-party suppliers or fulfillment partners, you may be provided with specific return instructions or a designated return address.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.

If CYBORTECH determines that an item was defective, damaged during shipment, or incorrectly fulfilled, we will provide appropriate instructions for resolving the issue.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact CYBORTECH as soon as reasonably possible and provide your order number and photographs of the item and packaging when requested.

Depending on the circumstances, CYBORTECH may arrange a replacement, refund, or another appropriate resolution.

Refunds

Once an approved return has been received and reviewed, CYBORTECH will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

After a refund is issued, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

Shipping charges, if applicable, may not be refundable unless required by applicable law or otherwise determined by CYBORTECH.

Exchanges

CYBORTECH may offer exchanges for eligible products depending on product availability and the fulfillment partner's return procedures.

If an exchange is not available, CYBORTECH may instead provide an appropriate refund or other resolution.

Non-Returnable Items

Certain products may not be eligible for return, including products that:

Have been used or damaged after delivery
Are missing original components or accessories
Have been altered or modified
Are damaged as a result of misuse or improper handling
Are otherwise identified as non-returnable at the time of purchase

Where applicable, additional product-specific return restrictions will be disclosed on the product page or during checkout.

Refused or Undeliverable Packages

If an order is returned to the fulfillment partner because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the shipment to be returned, additional shipping or handling costs may apply.

Any refund in these circumstances will be evaluated based on the condition of the returned merchandise and applicable shipping and fulfillment costs.

Order Cancellations

If you need to cancel an order, contact CYBORTECH as soon as possible.

We will attempt to cancel the order before it is submitted for fulfillment. However, once an order has been processed or shipped by a third-party fulfillment partner, cancellation may no longer be possible.

If cancellation is unavailable, the customer may request a return after delivery in accordance with this policy.

Policy Changes

CYBORTECH reserves the right to modify this Return & Refund Policy as our products, suppliers, fulfillment arrangements, and business practices change.

The version of this policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.